January 12, 2021
Glarry's customer service is very responsive, which is positive. But both guitars they sent, the original and the replacement, had what I thought were some significant manufacturing issues. The original had the bridge and the neck off-center from the soundhole. The replacement had frets that weren't seated properly on the fretboard that needed adjusting with a fret mallet and other tools. Even at this price point, a guitar should be at least properly assembled. I don't mind doing a setup on a ne ...
Glarry's customer service is very responsive, which is positive. But both guitars they sent, the original and the replacement, had what I thought were some significant manufacturing issues. The original had the bridge and the neck off-center from the soundhole. The replacement had frets that weren't seated properly on the fretboard that needed adjusting with a fret mallet and other tools. Even at this price point, a guitar should be at least properly assembled. I don't mind doing a setup on a new guitar, but these issues were more than standard setup problems and would likely discourage a beginner. I gave three stars in part because Customer Service reacted quickly to try and solve the problem.
Service Team:
Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry