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Return Information

Most products on GlarryMusic.com are returnable as long as you return all original packaging, paperwork and parts in new and unused condition.

Return Period

To return a product, you should ask for a prepaid return shipping label(RL). Please note there is a time limit: in 30 days since you receive the product.

For more details, please refer to below return procedures and policies.

Return Procedure

1. Contact the customer service supporter of GlarryMusic, explaining why you want to return the products.( Provide us with related videos or photos if you think it is an unsatisfactory product.)

2. Our customer service supporter will send RL to your email.

3. Print the RL out and send back the original package within 30 days. Otherwise the RL will become invalid.

4. When returning a product without quality problems or problems which are caused by Glarrymusic, the customer should pay the shipping cost.

Although we will still offer RL, the cost will be deducted from the following refund.

5. GlarryMusic would process the refund in 2 days. It may take 5-7 business days for you to receive the refund from the bank.

Return Policies

1. Most of our products’ insurances are undertaken by our manufacturers in case there should be defects in materials or workmanship. So the longevity of warranty period varies among different products.

2. In 180 days when you receive the product, the manufacturer is responsible for its insurance. During this period, the manufacturer’s warranty policies and procedures take effect.

3. If you find the product has manufacturing defects, feel free to contact us. We will assist you to claim compensation from the manufacturer.

When we will process the refund

1. We would refund you in 2 days if the products haven't been shipped out; if the products are already on the transportation, we won’t begin to refund until we receive and examine the returned products.

2. All refunds will be returned to the same credit card which is used to pay the order or the Paypal account.

Return Shipping Charges

1. Under rare situations, you may receive a product which is not what you order. When this occurs, you can return the wrong product for free.

2. If you want to return for reasons other than wrong order or manufacturing defects, you should pay the shipping fee by yourself, even if the product is originally shipped to you for free. Under this circumstance, the shipping fee will be deducted from the following refund.

Defective Items

If you receive broken or defective products, GlarryMusic would provide you with prepaid return shipping label(RL). In order to get RL, please follow above return procedures.

The order can be cancelled for free if it hasn’t been shipped.

Below situations will charge shipping fee for returning and resending:

1. You cancel the order when the package has been shipped.

2. You refuse to receive the package when it arrives other than the reason that the package is seriously damaged during shipment.

Some products cannot be returned, including but not limited to those having customized pictures or colors. You can return them for free only when there is manufacturing defects or GlarryMusic’s mistakes.