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4.7 5 7386

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4.7 out of 5


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Glarry GMA101 41 Inch EQ Acoustic Guitar Black Green Burlywood
By J***y
November 19, 2024
FedEx says that they are waiting on my package to be sent to them and you are saying it was shipped! What is going on? I ordered this on the 16th of November but no acknowledgement of anything so far not satisfied
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. Glarry will immediately check your order status and reply to you within 24 hours. Please check your email carefully. Glarry

November 23, 2024
Great guitar u can't beat it for the price..holds tune really well sounds great..I'll probably buy more stuff
Glarry GMA101 41 Inch EQ Acoustic Guitar Black Green Burlywood
By M***r
October 29, 2024
Never received. Need a refund. Wanted to give them a second chance, but after this, no more will never be ordering from them again and you shouldn't either don't waste your money.
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. Glarry will immediately check your order status and reply to you within 24 hours. Please check your email carefully. Glarry

October 31, 2024
Still dissatisfied with my product but the customer support was great on this one. Thank you glarry.
Glarry Burning Fire Electric Bass Guitar Full Size 4 String Black Burlywood Sunset
By z***h
September 24, 2024
Tuning pegs broke after barely turning it while tuning. very disappointing. need a refund!!
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon. Glarry

Glarry GV100 Solid Wood Violin 1/8 1/2 1/4 3/4 4/4
By R***s
September 21, 2024
The violin came with a crooked neck. Customer service was disappointing.
Glarry High-End Fine-Grain PU Leather Hard Case for 335 Style Semi-Hollow & Hollowbody Electric Guitar
By C***n
September 08, 2024
Absolutely buyer beware! So disappointed I didn't spend the extra 58 dollars for the Gretsch case, what a shame, see pictures, spent an hour with clear gorilla glue to keep the top" highgrain " material on as it was cut to short, and came with every curve and angle separated would ABSOLUTELY NOT RECOMMEND NOTHING QUALITY ABOUT THIS CASE.
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality.We'll contact you soon.

September 11, 2024
So after combing thru reviews I was resigned and ok with my patch job on the case, that being said I was pleasantly surprised when I received an email asking if I'd like a refund or a replacement, I replied that a new case would be great but what ever they wanted to do would be great. Today I received a replacement case and it is in good condition. It is this customer service response and action taken that I edit my 1 star review to 4. Our mission thanks you for being so helpful and responsive ...
Glarry GV103 4/4 Spruce Panel Violin Black White Matte
By A***e
September 08, 2024
Upon opening the box the violin case was completely covered in mildew inside the case everything seemed fine I rosined the bow and was able to play for about 2 days and then the frog broke in half on the bow overall I'm happy to have gotten to play for the time that I did but sad the case was gross and the frog broke on me
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality.We'll contact you soon.

Glarry GC301 4/4 Full Size Solid Wood Electric Cello with Stereo Headphones Black
By H***r
September 07, 2024
There is no Customer Support with Glarry Music anymore. Within a month after buying a Glarry GC301 cello, the neck came off the cello. I reported this immediately and sent a picture using their system. I received emails from [email protected] (customer service) for a couple of weeks asking me the most pointless questions I ever encountered. This was mysterious to me because CS never revealed who I was communicating with, no greetings, no signatures and no results. I was finally made two offers, ...
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon.

Glarry GVA101 15 inch Acoustic Viola Natural
By M***z
September 05, 2024
I've previously had good experiences with Glarry Music, but my recent viola purchase was disappointing. The viola arrived without a bridge, making it unplayable. When I contacted customer service, I was instructed to purchase a bridge myself through Amazon, which was frustrating. Although they promised a refund of $10.76 to cover the cost, I still haven't seen the refund in my account. This lack of follow-through has been both inconvenient and frustrating.
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. Glarry

Glarry GMA101 41 Inch EQ Acoustic Guitar Black Green Burlywood
By M***z
September 05, 2024
I purchased an acoustic guitar as part of a set, intending to save time by getting everything I needed in one order. Unfortunately, the aux cable that came with the guitar was non-functional. Having to find a replacement for something that should have worked out of the box was disappointing and undermined the convenience of ordering the set in the first place.
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. Glarry

Glarry GPP-105 88 Key Full Size Semi-Weighted Standard Electric Digital Piano
By M***r
September 02, 2024
Piano still doesn't work. I emailed tech support and they instructed me to take the keyboard apart. Still didn't help anything.i can get the white strip into the black thing.
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon. Glarry

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset
By J***o
August 31, 2024
The thing is damn near unplayable due to the amount of buzzing and also a loud grating noise that I cannot seem to fix no matter what adjustments I make. I sent a refund request and after an initial response there's been nothing.
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon.

Glarry GIB Bass Guitar Full Size 4 String Burlywood Black Sunset
By A***s
August 26, 2024
Was not happy with this bass guitar. It needs much work. I tuned it because the 15 and 16 fret had same tune and the E and A string had sever buzzing. I don't know if it's worth taking it to get it worked on because of the price I paid for it. I need a 4 string because I have a 5 string so now I guess I buy another 4 string elsewhere.
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality.We'll contact you soon.

September 06, 2024
I really appreicate the response and help from Glarry for helping me with my issue. This bass is great looking and feels great and look forward playing this bass.
Glarry GDP-205 88 Key Full Size Weighted Keyboards Digital Piano
By K***n
August 07, 2024
Stay far away from this company. Not even 1 star. The worst for customer service I have experienced. If you want a cheap crappy piano that doesn't work when you receive it and then they send you do it yourself you tube videos with Chinese language to attempt to fix before they even refund your money. States once you fix the broken piano we will refund you then change it to we will exchange once you repair. Don't do it!!! They will anything they can to NOT refund your money and make things right! ...
August 29, 2024
They did make this right by refunding me.
Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset
By F***e
July 15, 2024
I guess I was expecting a little better guitar than what I got. First off the neck had a bow in it and it was unfinished the frets were sticking out on the sides so I had to shim the neck and then take the nut off and trim that down some send it down just to get the strings close enough to the neck to where it was halfway playable just shoddy workmanship. I will never order from Glarry again.
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon. Glarry

Glarry GV100 Solid Wood Violin 1/8 1/2 1/4 3/4 4/4
By A***n
June 18, 2024
I ordered 1/4 but i got 4/4 size. How i can return or replace?
Service Team:

Thank you for your comment.We'll check it and reply you soon. Glarry

Glarry GIB Bass Guitar 4 String Red Pearl Guard w/20W Amplifier Black Green
By M***o
June 18, 2024
Never received.
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. Glarry will immediately check your order status and reply to you within 24 hours. Glarry

Glarry GP Fretless Electric Bass Guitar 4 String Burlywood Sunset
By B***r
June 11, 2024
The fretless bass is ok for a beginner. The fret board was really rough. The plastic nut was cut to deep causing the strings to bottom out in the F and F# position. And the strings are garbage. It has a nice tone and the finish on the body is good. The tuners was hard to turn. It got here pretty quick and undamaged. The truss rod is fine. The fretboard needed work, I had to sand it with 320. Then coated with polyurethane along with the whole neck. If you don't know how to do that your out of ...
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon. Glarry.

June 14, 2024
The bass is ok. It needs a little work, but that's to be expected. The shipping was fast, I got it undamaged. The company reached out to me and addressed the issue, that's appreciated. Thanks.
Glarry Latin Percussion 13" & 14" Timbales Drum Set with Stand and Cowbell Golden Black
By A***s
May 30, 2024
Drum arrived with a hole in the 14" head. I tried to send an email to customer service but the email address link came back as undeliverable. I've bought a few products from Glarry in the past couple of years. The sax had stuck keys, my first bass guitar arrived with a broken tuner and now the drum has a hole in the head. Even thought the repairs a inexpensive for each product I've purchased, they have been a consistent inconvenience. Third time is charm. This is definitely the last time I'll gi ...
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon.

Glarry Student E Flat Alto SAX Saxophone Gold Black
By A***s
May 30, 2024
Had stuck keys. The fix was easy but an inconvenience
Glarry GIB 5 String Bass Guitar Full Size HH Pickup Black Burlywood Sunset
By A***s
May 30, 2024
Arrived with broken tuner. Customer service said I had to purchase another on my own and repair it myself.
Glarry GIB Bass Guitar Full Size 6 String HH Pickup Burlywood Sunset Black
By R***l
May 21, 2024
Pros: looks nice hanging on my wall. Cons: two nobs wobble around like a joysticks, the bass isn't very loud on any amp or with any cable, even at max volumes on amp and bass, very quiet. Im assuming it is defective but at least I have wall art. Who has time to learn bass anyway.
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. Glarry

Glarry GMB102 44.5 Inch EQ Acoustic Bass Guitar Matte Black Burlywood
By L***z
May 14, 2024
Please tell me where my order is? It was shipped to the wrong address and it was the wrong product. Please help. Thank you. Order #GM202405086JN8 May. 08,2024 Shipped FedEx free shipping - 776284466978 :: https://www.fedex.com/fedextrack/?trknbr=
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. Glarry will immediately check your order and reply to you within 24 hours. Please check your email carefully. Glarry

May 17, 2024
Shipment was delivered to a different address due to shipper. (Fedex) found product and love it.. Great buy. Thank you. Can't change it from 1 star to 5 stars ✨️
Glarry GV103 4/4 Spruce Panel Violin Black White Matte
By A***a
April 25, 2024
Poor quality. Didn't even produce sound when bowed. I returned it but they didn't refund me up until I gave up. I will never buy anything from them no more.Do it at your risk
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. Glarry

Glarry GIB 5 String Bass Guitar Full Size HH Pickup Black Burlywood Sunset
By e***z
April 22, 2024
Fixed it myself, had to replace neck. Put new humbckers. Replaced broken nut. Replaced electrical with fender set. Bass now hammers,great if u know how to set up a guitar
April 29, 2024
Lynn in customer support addressed my issues
Glarry GIB Bass Guitar Full Size 4 String Burlywood Black Sunset
By I***m
March 22, 2024
When I got my bass, I was not expecting much. The quality control is poor! The bridge screws was stripped out and neck bolts rusted . The fret board end was not finished and fitted poorly. I saw all of the reviews and took a chance. I would not recommend this bass guitar. The should be playable.
Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll contact you soon. Glarry

April 02, 2024
Customer Service took care of my issues.
Glarry GT102 41inch Full-Size EQ Cutaway Spruce Top Grape Voice Hole Round Back Acoustic-Electric Guitar
By J***n
March 15, 2024
Okay so received the Glarry GT102 the body was in perfect shape upon further inspection tuning and stretching of the strings I noticed that the frets are super scratched and it appears they were hammered in with a waffle faced framing hammer and the fretboard itself wasn't even sanded to smoothness . I will be contacting customer service and see if we can resolve this issue
Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes.We'll contact you soon. Glarry

March 18, 2024
After some time and negotiation the company and I came to an agreeable compromise , as for customer service they are top notch in assisting me through the issue and process
Glarry GIB Bass Guitar 4 String Red Pearl Guard w/20W Amplifier Black Green
By T***n
February 29, 2024
Stopped working after 2 days
Service Team:

We apologize for any inconvenience caused! Thank you for your support of the Glarry brand. We have forwarded your issue to our Research and Development Department and Quality Control Department, and we will strengthen our control over product quality and continuously improve our quality. We'll contact you soon. Glarry

Glarry GIB Active 6-String Bass Guitar with Upgraded Electronics Black White
By A***z
February 17, 2024
Buenas tardes! Este artículo llegó a mi currier BM cargo en Miami sin código de cliente. Tuve que reclamar mi pedido. Por favor, espero que esto no vuelva a suceder porque lo que pierdo es tiempo. Tengan en cuenta esto, porque hace perder tiempo. Pensé que ya tendría este artículo hoy, y será la semana que viene
Service Team:

We apologize for any inconvenience caused and thank you for supporting the Glarry. Our team is currently reviewing the status of your order and will respond to you within 24 hours. Please keep an eye on your email inbox for our update. Glarry

Glarry GV100 Solid Wood Violin 1/8 1/2 1/4 3/4 4/4
By c***n
January 08, 2024
The tube is holding back and no response to my email and calls I m disputing the charge now
Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. Glarry

Glarry GV100 Solid Wood Violin 1/8 1/2 1/4 3/4 4/4
By R***s
January 06, 2024
Not Happy with purchase, I bought it as a Christmas gift but when I put it together an played it the string came apart, i will need a refund
Service Team:

We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll contact you soon. Glarry

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