Reviews of Glarry Musical Instruments in Glarrymusic.com

By G***n

July 02, 2021

There is a persistent loud hum that comes from the amp even when the guitar is not plugged in. Apparently there is a problem with the electronics in the unit. I have found a work around that I can use until I can buy a quality amp. Can not recommend this amp.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

July 06, 2021

UPDATE: Manager Lin of Glarry Music got in touch with me about my problems with the amp. He was very customer service oriented and after discussing the problem, offered me a refund for the amp, which I accepted. Sometimes you don't know the true character of a company until there is a problem, and then it shows. I am very happy with the way my problem was resolved, and as a result, when I need another musical instrument, Glarry Music will be the first place I shop. My wife bought a clarinet fro ...

Glarry GIB 5 String Electric Bass Guitar SS Pick-up Burlywood Transparent Yellow Sunset Brown

By S***I

June 26, 2021

Bass came with a defective pick up. They refuse to send me a new one or the parts to repair it. Do not recommend.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon.Glarry

June 28, 2021

Kudos to management. They did take carte of the problem.

Glarry GST Maple Fingerboard Electric Guitar Black Red

By P***o

June 03, 2021

Headstock is crackef

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

June 23, 2021

To re-edit my review for glarry musical instruments I recently purchased my first glarry guitar and the headstock was cracked and not from Shipping I brought this to Glarry's attention and sent them photos they sent back they wanted to knock $20 off the guitar and I said no I think you should send me a new neck so they sent me a new guitar so I'd like to thank Larry very much and I'd like to give them a 5-star rating on their musical instruments high quality very good for beginners and for me me ...

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By R***a

May 18, 2021

Crack on the finish of the rear of the guitar. The discovered the truss rod is inoperable from the factory, the guitar neck has a permanent back bow.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

May 19, 2021

Had an issue with the guitar. Customer service contacted me and resolved it immediately. I tried to change the satisfaction to 5 stars but it won't let me. If you have any issues they will help you quite politely.

Glarry GT501 40 Inch Cutaway Auditorium Acoustic Guitar Matte Spruce Front Folk Black Burlywood Sunset

By R***t

May 07, 2021

Never received guitar.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

May 13, 2021

Very pleased! Glarry jumped right on resolving my issue. So I give 5 stars review

Glarry Guitar Stand Multi-Instrument Floorstand Guitar Rack Holder 3 5 7 9

By G***r

April 24, 2021

Never received this item

April 24, 2021

When I thought they messed up my order they quickly solved the problem, but it won't let me edit the stars, or I would give 5.

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By J***m

April 21, 2021

It has been a week, but the shipping status has never changed. Showing "on the way" ontario CA usa, been 5 days. I see a few people having the same issue. Let me know if it is ever gonna move from where it is sitting. If it was to be delivered on the expected day, it should have made some changes by now.

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

April 26, 2021

I complained previously that the shipping status did not show any changes. Oddly i got the shipment on the expected date. Too bad that i cannot change the satisfaction rate. The quality of the bass guitar is far better than expected. No scratch or cracks whatsoever, and the knobs are not wobbly either, unlike some youtube reviewers' claims. I do not know the sound quality and product quality of other bass guitars, but as a beginner who is a heavy metal fan, it creates the sound the right way, ...

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By A***s

April 21, 2021

Received this product with quite a few flaws no screws for the control plate which was off of the guitar frets were a bit scratchy but that's not the problem. One of the strap buttons was missing aswell and the string trees were mounted wrong

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon.

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By J***s

April 19, 2021

I have emailed twice to get a paid return label. I have yet to receive any response. Please contact me asap. Jerry Simmons [email protected] 865-805-4255

Service Team:

Thanks so much for your feedback. Our customer service will contact you soon. If you don't receive our reply, please check your spam folder. We are so sorry for that. Glarry.

Glarry GST Maple Fingerboard Electric Guitar Black Red

By C***y

April 18, 2021

I feel like this one was rushed in production. Came with either a misaligned neck or the bridge is off center. The high e is almost off the neck at the base. The pickups are slanted as well, but I think this is fixable easy enough. Not sure about the neck. May have to reset the bridge or reshape the pocket. Not worth packing it all back up, driving to ups to ship it back. If it wasn't for the neck, it would have been playable and a great deal..

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

May 12, 2021

Update: I had a some issues. Glarry reached out to me and took care of it promptly with excellent communication and customer service. I will be back to purchase from them again.

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By D***y

April 18, 2021

I have not recieved my guitar, and UPS has not offered any help. The tracking number provided shows a package in the same place for 3 weeks, UPS says it should have arrived days ago but will not offer more help. I am hoping Glarry can help.

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

April 27, 2021

Unfortunately UPS delivery service lost my guitar. UPS was very difficult in helping me with this situation, but the staff at Glarry were extremely quick to respond and begin figuring the situation out. As soon as I reported the guitar as being lost, I was speaking to a staff member to resolve the issue. Because I am moving soon, I had to cancel my order. However, because of the friendly service and prompt responses from staff, I will be getting a Glarry guitar in the future. During the pandemic ...

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By S***s

April 17, 2021

Still saying on way to UPS after being shipped 13 days ago. Sent email and was told to wait another week and see if it updates. No that's BS!!!!

Service Team:

Thanks so much for your feeback. Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Flat Yellow

By M***d

April 13, 2021

This case arrived with shipping damage and after contacting customer support I was told the following: "We checked the photos you sent, and we are very sorry for the damage to the case caused during transportation. If it does not affect the use, we will refund you $20, can it? Sorry again, looking forward to your reply. " I will certainly not be purchasing anything further from this company and will recommend my colleagues and clients not do so as well.

Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department. We will strengthen our packaging to avoid such damage. Our customer - service will contact you soon. Glarry

April 14, 2021

I appreciate the service the Glarry team provided and they remedied the situation.

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By M***u

April 13, 2021

I haven't received my order yet it has been almost a week and my package has not moved for four days

Service Team:

Thanks so much for your feedback. I am so sorry for the delay. Hope you will receive it soon. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

April 30, 2021

Update: This is actually really good. My package was lost so they te-shipped one to me and it came quickly and perfectly with out any damage. Will consider buying again

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By J***y

April 12, 2021

Well, you asked I received Sunburst Tele wherein the bridge pickup was rusted and inoperable. You replaced it with another that was crushed in shipping and arrived with major finish cracks and chipping. You offered a $15 refund. Swell. No thanks.

Service Team:

Thanks so much for your feedback. Our customer-service will contact you soon. Glarry.

Glarry 170 Type Electric Guitar w/ 20W Amplifier Sunset White Black

By J***h

April 07, 2021

Gutar was delivered to wrong apt. UPS got it wrong. Ive emailed them but no reply. Neighbor kept it. I found packaging in dumptser. Very nice packaging.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department.We would censor more about the problem. Our customer - service will contact you soon. Glarry

April 10, 2021

After talking with Lin, problem seems to be resolved. Thats costomer service!

Glarry GP Electric Bass Guitar w/20W Amplifier Black Blue Burlywood Red Sunset White Yellow

By A***n

April 05, 2021

Worst place to get a guitar, still haven't got mine

Service Team:

Thans so much for your feedback. We appreciate your support for Glarry. Sorry for the inconvenience caused to you! We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry

Glarry GST Electric Guitar White Red Blue Yellow Green Sunset Sky Blue Black

By J***M

April 02, 2021

This is 3rd Notice. Send me a prepaid return label . No more waste time.

Service Team:

Thanks so much for your feedback, our customer will contact you soon. If you don't receive our reply, please check your spam folder.

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By J***z

March 29, 2021

Not the one i ordered

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department.Our Customer - Service will contact you soon.

March 31, 2021

Awesome customer service, 100+ Stars

Glarry 39inch Flat Surface Guitar PVC Hard Shell Case Classical Crocodile Dermatoglyph

By A***h

March 29, 2021

I have tried reaching out and calling them multiple times over one week to return my product with no response from them. Still waiting to hear from them.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. Our Customer - Service will contact you soon. If you don't receive our reply, please check your spam folder. Glarry

March 31, 2021

Resolved my issue and expedited the refund process. Appreciate it. I will be ordering new Guitar from them soon.

Glarry GTL Semi-Hollow Electric Guitar HS Pickups F Hole Blue Wine Red

By R***g

March 26, 2021

Dear Glarry, I received my Glarry GTL Semi-Hollow Electric Guitar yesterday. I was disappointed to find that the guitar had been damaged. Please see the photo for a the damage in the F hole. Thanks, Ron

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GV201 Antiqued Bright Solid Wood Violin 3/4 4/4

By E***l

March 19, 2021

I bought this violin and it is not good .. the strings are to high and the tune holes are to big and it does not stay in tune.. this was a waste of money do not buy

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

March 26, 2021

Good Job by providing great customer service... I am Happy

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Style Flat Black

By D***y

March 17, 2021

The case arrived damaged in shipping with a big hole in the box and a large dent in a brand new case. Customer support only offered an $8 refund and then went silent. Pretty lame. I thought Glarry would do better than this.

Service Team:

Our customer will contact with you soon.

March 22, 2021

Update to my first review: The customer service issue was resolved. Glarry was very fast in providing a partial refund for the damaged case. The case fits a Jazzmaster-style guitar perfectly. 4 out of 5 stars.

Glarry High Grade Electric Guitar Square Hard Case for GST GTL 170 SG and Burning fire Style Flat Black

By J***d

March 06, 2021

Guitar and case "bundle" were shipped separately. The guitar arrived two days after the case, and cracked all over. The back of the body, where it connects to the neck, all with multiple cracks... very disappointing.. why a "bundle" if they aren't shipped together?

Service Team:

We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GTL Semi-Hollow Electric Guitar HS Pickups F Hole Blue Wine Red

By J***d

March 06, 2021

Same comment as the case. Shipped seperate, cracked all over. Id give a 0 for the satisfaction if it were possible.

Service Team:

We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GTL Semi-Hollow Electric Guitar HS Pickups F Hole Blue Wine Red

By J***n

March 05, 2021

Shipped unplayable guitar 2 tuners didn't tune.Guitar was not new fine scratches EVERYWHERE.Neck had a ding in it . Electronics had been messed with ground wire cut and removed causing loud buzz.Too many issues to list all.This guitar had obviously changed hands several times.When contacting glarry was told to take a bunch of pictures and they would consider exchange.I don't jump through hoops to get service.At the end of the day I have been inconvenienced taking up my valuable time.They shouldn ...

Service Team:

We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

Glarry GJazz Electric Bass Guitar White pickguard Sunset Black Burlywood White Blue

By S***m

March 04, 2021

The bass is amazing looking and the amp is perfect for practice and attaching headphones to. It sounds great so far. Shipping was fast and the package was packed very well. For such a cheap find I am amazed by it and I may order again. I'm willing to give this bass a 5 star review, but there is a MAJOR problem. The lower pickup DOES NOT WORK. I'm not sure what to do. I hope Glarry can offer a fix for it. EDIT: Glarry took care of my problem with a refund so I could get it fixed. GREAT customer ...

Glarry GT501 40 Inch Cutaway Auditorium Acoustic Guitar Matte Spruce Front Folk Black Burlywood Sunset

By J***y

March 02, 2021

Piece of crap. The neck is so warped you can't play it. And the freat bars will cut you cause they have sharp edges. I would send it back but aint worth the money. Very disappointed for my girl. She can't learn on this thing.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

March 21, 2021

Update on my last post. I was truly impressed on the quick response and resolvement of my issue. Glarry took care of it with professionalism and I will diffinately do business again. Im getting a higher end guitar and accessories. They really care about their customers. Thank you. We need more businesses like this.

Glarry GTL Semi-Hollow Electric Guitar HS Pickups F Hole Blue Wine Red

By W***l

February 28, 2021

Upon initial inspection of the guitar when it arrived Friday, I found a large crack in the neck pocket. The guitar was shipped loosely packed in a flimsy single wedge shaped cardboard box. All the guitars I've received in the past have been double boxed to help protect from shipper handling. I immediately emailed Glarry to have the defective guitar returned and replaced. I haven't heard back at this point. Once this issue is resolved, I'll post an updated review.

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. If you don't receive our reply, please check your spam folder. Glarry

Glarry GTL Maple Fingerboard Electric Guitar Transparent Yellow Green Black Blue Sunset

By W***n

February 23, 2021

2 Giant cracks at the body. They wanted to fix it instead of the money back guarantee. Told them I want my money back. Buyer beware

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. If you have other questions, please contact our customer support center [email protected], we will do everything we can to help you. Glarry

March 02, 2021

Issue was resolved and much appreciated