July 25, 2020
Great Guitar! Unresponsive Customer Care. NO Expedited shipping I paid for!
I would give 1/2 star due to no response about the missing amp that was bundled and shipping me and egg steamer with the amp Tracking number.
5 days and waiting for customer service to respond to my email about the amp see the attached picture of the sent email.
If you want a better review I need:
1, a prompt response
2, an expedited delivery of the missing amp'
3, A refund of expidited shipping that did not happen.
4, ...
Great Guitar! Unresponsive Customer Care. NO Expedited shipping I paid for!
I would give 1/2 star due to no response about the missing amp that was bundled and shipping me and egg steamer with the amp Tracking number.
5 days and waiting for customer service to respond to my email about the amp see the attached picture of the sent email.
If you want a better review I need:
1, a prompt response
2, an expedited delivery of the missing amp'
3, A refund of expidited shipping that did not happen.
4, an apology and explantion of why this did happen.
I bought this because of the great reviews....I love the guitar! I am very disappointed in shipping and most of all Customer Service lack of response!
Sincerely,
Gary P. Strieter
Cell: 440-822-6014
Service Team:
Dear customer,
1. AMP has been resent, you will receive the tracking number within 36 hours.2. We have upgraded the economic express Fedex Ground for you, and the actual free shipping is Fedex Smart Post. We ship normally within 24 hours, because you need to change the address, the order is delayed for 1 day, we are willing to refund 9.99. 3. Sorry, our system bug, your email was not pushed to our after-sales system, so it was not timely Reply.