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Accessories Reviews(769)

Glarry Tubular Acoustic Guitar Stand Holder Black
By E***d
Nov 08, 2021
We still havent received it yet. The other 2 things I purchased the bass guitar and amp arrived with FedEx and was received in the timely manner. This is coming DHL and we r still waiting. I was going to order a guitar stool from us well but have changed my mind. I was very happy with the guitar and amp but this is taking way past the allotted time for delivery.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We will investigate your order’s status and reply you in 24 hours. Please pay attention to your emails. Glarry.

Glarry 41inch Folk Guitar Flat Surface PVC Hard Shell Case Classical Crocodile Dermatoglyph
By R***r
Jul 27, 2021
I've bought other cases from Glarry but never had this problem. The case came in a box that looked like it had been run over by a truck. Taped up every where but had no structure left to it. Case had a nasty dent in it with a tear in the covering that i managed to repair. I use these cases for guitars i build and sell but I'm not sure I'll go with Glarry again
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glary

Glarry Foldable Acoustic Guitar Stand Playing Stool Stand Footstool
By M***d
Jul 23, 2021
I have attempted to contact you four times with only one response and that was to offer me $10.00 to keep the defective product. When I replied back to that offer I got nothing. I find your lack of customer service in poor taste. The guitar stand is not usable with the neck holder broken. Now I find myself looking for a repair person to weld the neck support back together. I WILL NOT order another product from your company.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Glarry 20w Electric Guitar Amplifier
By G***n
Jul 02, 2021
There is a persistent loud hum that comes from the amp even when the guitar is not plugged in. Apparently there is a problem with the electronics in the unit. I have found a work around that I can use until I can buy a quality amp. Can not recommend this amp.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. We have already reflected your question to our development department and quality control department. We would censor more rigidly on our products and improve their quality. Our Customer - Service will contact you soon. Glarry

Jul 06, 2021
UPDATE: Manager Lin of Glarry Music got in touch with me about my problems with the amp. He was very customer service oriented and after discussing the problem, offered me a refund for the amp, which I accepted. Sometimes you don't know the true character of a company until there is a problem, and then it shows. I am very happy with the way my problem was resolved, and as a result, when I need another musical instrument, Glarry Music will be the first place I shop. My wife bought a clarinet fro ...
Glarry Guitar Stand Multi-Instrument Floorstand Guitar Rack Holder 3 5 7 10
By G***r
Apr 24, 2021
Never received this item
Apr 24, 2021
When I thought they messed up my order they quickly solved the problem, but it won't let me edit the stars, or I would give 5.
Glarry GST GTL Economical High Grade Electric Guitar Square Hard Shell Lockable Carrying Case Yellow
By J***s
Apr 19, 2021
I have emailed twice to get a paid return label. I have yet to receive any response. Please contact me asap. Jerry Simmons [email protected] 865-805-4255
Service Team:

Thanks so much for your feedback. Our customer service will contact you soon. If you don't receive our reply, please check your spam folder. We are so sorry for that. Glarry.

Glarry GST GTL Economical High Grade Electric Guitar Square Hard Shell Lockable Carrying Case Yellow
By M***d
Apr 13, 2021
This case arrived with shipping damage and after contacting customer support I was told the following: "We checked the photos you sent, and we are very sorry for the damage to the case caused during transportation. If it does not affect the use, we will refund you $20, can it? Sorry again, looking forward to your reply. " I will certainly not be purchasing anything further from this company and will recommend my colleagues and clients not do so as well.
Service Team:

Thanks so much for your feedback. Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department. We will strengthen our packaging to avoid such damage. Our customer - service will contact you soon. Glarry

Apr 14, 2021
I appreciate the service the Glarry team provided and they remedied the situation.
Glarry Foldable Instrument Stand for Ukuleles & Violins Black
By C***a
Apr 09, 2021
I ordered a violin stand that was returned to sender due to a shipping label mistake. I reached out and never heard back from you guys. I still have no received the stand. I was never refunded either.
Service Team:

Thanks so much for you feedback. We are so sorry for the issues. We will check your order, and will contact you soon. Glarry

Glarry 39inch Flat Surface Guitar PVC Hard Shell Case Classical Crocodile Dermatoglyph
By A***h
Mar 29, 2021
I have tried reaching out and calling them multiple times over one week to return my product with no response from them. Still waiting to hear from them.
Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for Glarry. Our Customer - Service will contact you soon. If you don't receive our reply, please check your spam folder. Glarry

Mar 31, 2021
Resolved my issue and expedited the refund process. Appreciate it. I will be ordering new Guitar from them soon.
Glarry GST GTL Economical Electric Guitar Square Hard Shell Lockable Carrying Case
By D***y
Mar 17, 2021
The case arrived damaged in shipping with a big hole in the box and a large dent in a brand new case. Customer support only offered an $8 refund and then went silent. Pretty lame. I thought Glarry would do better than this.
Service Team:

Our customer will contact with you soon.

Mar 22, 2021
Update to my first review: The customer service issue was resolved. Glarry was very fast in providing a partial refund for the damaged case. The case fits a Jazzmaster-style guitar perfectly. 4 out of 5 stars.

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