on April 10, 2023

Guitar strap pin fell out mid jam session, less than a month after I purchased it. Took extra special care of this new guitar too, never left the case unless it was being played or set up. Customer service gets a zero stars for trying to remedy the situation by telling me to GLUE it back in! Not acceptable. Apparently all Glarry guitar strap pins are the buyers issue and need to be glued in at the owner's expense, where is the quality control anymore!?

on April 15, 2023

After speaking with customer service, they helped resolve the issue. I would increase my rating to 5 stars if I could.

on January 14, 2023

My low expectations were set too high for this purchase. The craftsmanship is terrible; I have scratches under the finish on the back of the body, deep gouges on the fretboard, blown out drill holes for the fret marker inlay, rough tarnished fret wires made from the softest cheap metal available. There is a terrible buss at the 9th fret on the A and D string, and looking down the neck there is good relief on the low E side while practically dead flat on the high E side, so I'm assuming the neck ...

My low expectations were set too high for this purchase. The craftsmanship is terrible; I have scratches under the finish on the back of the body, deep gouges on the fretboard, blown out drill holes for the fret marker inlay, rough tarnished fret wires made from the softest cheap metal available. There is a terrible buss at the 9th fret on the A and D string, and looking down the neck there is good relief on the low E side while practically dead flat on the high E side, so I'm assuming the neck is badly warped. The overall quality of the guitar doesn't seem worth putting the money into having it professionally set up. The high E string broke within 5 minutes of getting it out of the box. Perfectly tuned with good intonation at the 12th fret, the first fret on all strings registers extremely sharp. I didn't expect a perfect guitar for this price, but I did expect a fun and playable guitar without multiple obvious flaws. I highly recommend against buying this guitar. I'm very disappointed.

on January 18, 2023

Good customer service compensates for overall quality. I'm very satisfied with what I've paid for now. The neck has adjusted well, but fret wires weren't seated. The holes in the saddle that hold the strings we're too small and make it easy for the string to break. A days work and new strings and a better nut have done a lot, but I'll need the frets to be filed to remove the buzzing. Great price for a project guitar.

on February 23, 2022

Do NOT buy this guitar. Mine shipped in the most beat up box I've ever received. Once opened there were so many problems. The high E string was broken, a screw hole drilled in the wrong place, the control plate not on, and the bridge pickup wasn't wired! I emailed them and asked for a full refund and they offered $25 to get it fixed! Why didn't you just check to see if the guitar is functional in the first place! They have not responded to my email in almost a week. I told them I would like to r ...

Do NOT buy this guitar. Mine shipped in the most beat up box I've ever received. Once opened there were so many problems. The high E string was broken, a screw hole drilled in the wrong place, the control plate not on, and the bridge pickup wasn't wired! I emailed them and asked for a full refund and they offered $25 to get it fixed! Why didn't you just check to see if the guitar is functional in the first place! They have not responded to my email in almost a week. I told them I would like to return the guitar for a full refund, but they obviously don't want to respond so that they don't lose money. Very frustrated!

on February 26, 2022

Issue was resolved. Really appreciate the customer service!

on April 21, 2021

Received this product with quite a few flaws no screws for the control plate which was off of the guitar frets were a bit scratchy but that's not the problem. One of the strap buttons was missing aswell and the string trees were mounted wrong

on April 18, 2021

I have not recieved my guitar, and UPS has not offered any help. The tracking number provided shows a package in the same place for 3 weeks, UPS says it should have arrived days ago but will not offer more help. I am hoping Glarry can help.

on April 27, 2021

Unfortunately UPS delivery service lost my guitar. UPS was very difficult in helping me with this situation, but the staff at Glarry were extremely quick to respond and begin figuring the situation out. As soon as I reported the guitar as being lost, I was speaking to a staff member to resolve the issue. Because I am moving soon, I had to cancel my order. However, because of the friendly service and prompt responses from staff, I will be getting a Glarry guitar in the future. During the pandemic ...

Unfortunately UPS delivery service lost my guitar. UPS was very difficult in helping me with this situation, but the staff at Glarry were extremely quick to respond and begin figuring the situation out. As soon as I reported the guitar as being lost, I was speaking to a staff member to resolve the issue. Because I am moving soon, I had to cancel my order. However, because of the friendly service and prompt responses from staff, I will be getting a Glarry guitar in the future. During the pandemic, Glarry is one of the few online retailers still doing an effective job helping customers. Thank you Glarry. I meant to rate this 5 stars because this was the easiest refund situation I've ever dealt with.

on April 12, 2021

Well, you asked I received Sunburst Tele wherein the bridge pickup was rusted and inoperable. You replaced it with another that was crushed in shipping and arrived with major finish cracks and chipping. You offered a $15 refund. Swell. No thanks.

on March 29, 2021

Not the one i ordered

on March 31, 2021

Awesome customer service, 100+ Stars

on February 23, 2021

2 Giant cracks at the body. They wanted to fix it instead of the money back guarantee. Told them I want my money back. Buyer beware

on March 02, 2021

Issue was resolved and much appreciated

on January 09, 2021

I had a GTL delivered to my house for an xmas present. When we opened it we found that both the volume and the tone knobs broken off. Upon hearing of the issue, the Glarry support team was very attentive and immediately sent me a replacement with all parts in tact and perfect working order. I was able to plug this one in and was amazed at the intonation and action right out of the box. I am very happy with the guitar and highly recommend it!

on December 23, 2020

I'm not a guitarist but this didn't look and feel like a new guitar. I bought it for someone and he checked it to make sure it was good. This is what he said. When the guitar was received the box was in shambles. It looked like the box had been crushed, fixed then re-taped and shipped out the door to me. The guitar itself was scratched and scuffed along the black and silver metal parts, as if someone already owned it, jammed with it then tossed it aside. Signs of a previous owner show deep embed ...

I'm not a guitarist but this didn't look and feel like a new guitar. I bought it for someone and he checked it to make sure it was good. This is what he said. When the guitar was received the box was in shambles. It looked like the box had been crushed, fixed then re-taped and shipped out the door to me. The guitar itself was scratched and scuffed along the black and silver metal parts, as if someone already owned it, jammed with it then tossed it aside. Signs of a previous owner show deep embedded scratches along the black and silver parts. None of the items that went with the guitar were in bags like it would be with a brand new guitar. It just looked like a reject someone sent back to you and then my order came in and the reject was sent to me. Because I'm a single mother, barely making it I can't afford to purchase something different. He said he would keep it and try to get the scratches and scruffs out himself but I could tell he was super disappointed. So was I, your guitars are all he talks about and now he has it but its used. I've since wrapped it for Christmas so I can't post pictures to show you but I know he's not excited about the guitar anymore. Looking into other guitars and P-basses so I can save my duckets and try again somewhere else.

on December 11, 2020

Damaged guitar

on December 07, 2020

I just received a guitar the other day and it did have a lot of issues with it it has a lot of scratches on it it's damaged the strings were broken I am very dissatisfied with it could you please send me another one preferably with no damage this time it would be nice thank you sincerely Paul Uwnawich

on July 19, 2020

Back in the day 35 odd years ago I had fair few guitars and amps and actually had a Fender Stratocaster. However things changed after marriage and children. In this period of my life at 58 I just have a classical acoustic. Cuting to the chase, I wanted an electric guitar to have a hobby and learn some music for enjoyment. I bought a second hand guitar but to be honest it was rubbish. I researched You Tube and internet looking for a budget guitar. There was some great reviews for Glarry music an ...

Back in the day 35 odd years ago I had fair few guitars and amps and actually had a Fender Stratocaster. However things changed after marriage and children. In this period of my life at 58 I just have a classical acoustic. Cuting to the chase, I wanted an electric guitar to have a hobby and learn some music for enjoyment. I bought a second hand guitar but to be honest it was rubbish. I researched You Tube and internet looking for a budget guitar. There was some great reviews for Glarry music and some experienced players were making the telecaster really sound great. It took me time to decide but in the end I went for the Glarry telecaster. I was worried about the price I was paying but i ordered it and that was that. The guitar came really quick within a couple of days. The body work and parts used were spot on and looked great. I tuned strings and played a few riffs. Now the only thing was I found was the the lower just sounded flat . On you Tube they said when you get a new guitar , change the strings immediatly, as you don't know how long the ones on have been on. The ones on I think, but not sure were 9's because they were thin. I ordered 10's and put them on. The guitar lower E problem dissappeared and the guitar stays in tune really well. I am not sure if I will stick with guage 10's they seem a bit thick for bends, but the jury is still out on that one. Perhaps 9.5's . I am very happy with the purchase and for the price it is a real good buy and I feel I made a good decision. I will see how I get on with the telecaster because I like the les Paul that Glarry do, and now I have seen what you get for your money with Glarry Music , I wont hesitate to get one from the company. For me the customer got what he wanted, a budget priced guitar but a guitar that looks and plays good. I am very pleased, no regrets at all. Thank you for letting me regain a one time passion I used to have back in the day.

on May 29, 2020

The knob jack plate was loose because it was cut too long on the body and was patched with a different wood. And the first string tuning machine couldn't tune because the gears were garbage and couldn't hold any tension so it kept slipping.

on May 11, 2020

Tried to cancel before shipped, status changed from pending to shipped before I was given a response. I did not want this model I wanted the GST and was not able to cancel and now it's shipped! No phone number to cancel! Could have been easy fix!

on May 04, 2020

Delivered damaged. I sent email to Glarry to find out what to do. Still waiting on a response. But this is the only time I have been disappointed with the shipping. I'm very happy with my other orders and looking forward to doing more business with Glarry. Thank you.