December 28, 2023
Recorded my package almost 2 months ago, give it take. The items I was so destroyed we were surprised it even made it there. Violin was immediately wrapped for Christmas- where it waited for its new owner. Grandson opened it than realized one half was crushed and damaged. It shipped to Wyoming.
I'm located in California; grandson asked me if he could change the color from black to white. I said I don't see why not, I'll ask but they may want it sent back. I've been trying to talk to somebody fo ...
Recorded my package almost 2 months ago, give it take. The items I was so destroyed we were surprised it even made it there. Violin was immediately wrapped for Christmas- where it waited for its new owner. Grandson opened it than realized one half was crushed and damaged. It shipped to Wyoming.
I'm located in California; grandson asked me if he could change the color from black to white. I said I don't see why not, I'll ask but they may want it sent back. I've been trying to talk to somebody for days but they only answer a question through email than I wait 24 hours for the next reply.
In all my years I' I've never experienced a company that cares so much. Really disappointed guys' really!!
Service Team:
We apologize for any inconvenience and have escalated your issue to our R&D and QC departments. We're committed to improving our product quality and processes. We'll contact you soon.