June 21, 2023
We encountered a minor hiccup with the first piano we received, most likely due to shipping. After powering it off for the first time, the sound failed to come back on. As we had purchased it as a gift, we stored it away until our daughter's birthday, unintentionally delaying our discovery of the issue. Yet, when we reached out to the seller, their response was exceptional. They promptly replaced the piano without any hassle, and their communication was top-notch. Now, my daughter is absolutely ...
We encountered a minor hiccup with the first piano we received, most likely due to shipping. After powering it off for the first time, the sound failed to come back on. As we had purchased it as a gift, we stored it away until our daughter's birthday, unintentionally delaying our discovery of the issue. Yet, when we reached out to the seller, their response was exceptional. They promptly replaced the piano without any hassle, and their communication was top-notch. Now, my daughter is absolutely smitten with her new piano, and its presence adds elegance to our living room whenever she's not practicing.