August 20, 2025
I ordered a Burlywood short scale bass. I was alerted by email that the order was placed, and the shipping information. The tracking link showed the package went to the Yung distribution center. The tracker did not update for over 8 days. I sent an email to Glarry asking what was going on. I received an immediate email stating it was an unknown issue, and it I wanted to resend the order. I replied I did wish to continue with the order. The Glarry Customer Support team replied quickly givi ...
I ordered a Burlywood short scale bass. I was alerted by email that the order was placed, and the shipping information. The tracking link showed the package went to the Yung distribution center. The tracker did not update for over 8 days. I sent an email to Glarry asking what was going on. I received an immediate email stating it was an unknown issue, and it I wanted to resend the order. I replied I did wish to continue with the order. The Glarry Customer Support team replied quickly giving me a link to new tracking. This time, Glarry sent it via FedEx and I received the bass the next day!
The Glarry Customer Service Team was fast and efficient. I was very impressed they resolved the issue very quickly after being informed of a delay.
I don't expect every process to be perfect, however, the Glarry CS team corrected the issue with alacrity.
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