Reviews of Glarry GST Rosewood Fingerboard Electric Guitar Black Red Sunset

Customer Reviews(81)

by P***S

on September 16, 2021

SO FRUSTRATED w Glarry customer support! I bought this guitar as it was the lightest strat style I could find. Had spinal surgery and can only lift a certain weight. The listed weight is 5 lbs 2 oz. on this web-site. The unit came in (JUST THE GUITAR) at 5 lbs. 13 Oz. Asked customer service if i could exchange it for ANY strat SKU - ANY COLOR ANY STRAT STYLE that came closer to their declared weight. They would only have to weigh it at the distribution center. Glarry cust. support cannot even ...

Service Team:

Thanks for your comment. We will try harder to offer better products and service.Our Customer Service will contact you soon.

on September 21, 2021

The customer service manager (Lin) contacted me and gave me a VERY fair offer. I am impressed with the recovery and will absolutely do business with this company again. GO GLARRY!!

by B***s

on July 16, 2020

Where is my guitar? I have emailed you to see if you can file a missing package claim to FedEx as only the shipper can do so and I have not heard anything back

Service Team:

We are so sorry for that. Due to the spread of COVID-19, online shopping has risen dramatically. We are still committed to our same-day shipping guarantee, but the effects of COVID-19 are causing delays with order processing & transportation systems outside of our control. Thank you for your understanding.