on March 26, 2021

Dear Glarry, I received my Glarry GTL Semi-Hollow Electric Guitar yesterday. I was disappointed to find that the guitar had been damaged. Please see the photo for a the damage in the F hole. Thanks, Ron

on March 06, 2021

Same comment as the case. Shipped seperate, cracked all over. Id give a 0 for the satisfaction if it were possible.

on March 05, 2021

Shipped unplayable guitar 2 tuners didn't tune.Guitar was not new fine scratches EVERYWHERE.Neck had a ding in it . Electronics had been messed with ground wire cut and removed causing loud buzz.Too many issues to list all.This guitar had obviously changed hands several times.When contacting glarry was told to take a bunch of pictures and they would consider exchange.I don't jump through hoops to get service.At the end of the day I have been inconvenienced taking up my valuable time.They shouldn ...

Shipped unplayable guitar 2 tuners didn't tune.Guitar was not new fine scratches EVERYWHERE.Neck had a ding in it . Electronics had been messed with ground wire cut and removed causing loud buzz.Too many issues to list all.This guitar had obviously changed hands several times.When contacting glarry was told to take a bunch of pictures and they would consider exchange.I don't jump through hoops to get service.At the end of the day I have been inconvenienced taking up my valuable time.They shouldn't have shipped a used guitar with Multiple issues.Will donate guitar and write off the taxes.Glarry is shipping junk.

on February 28, 2021

Upon initial inspection of the guitar when it arrived Friday, I found a large crack in the neck pocket. The guitar was shipped loosely packed in a flimsy single wedge shaped cardboard box. All the guitars I've received in the past have been double boxed to help protect from shipper handling. I immediately emailed Glarry to have the defective guitar returned and replaced. I haven't heard back at this point. Once this issue is resolved, I'll post an updated review.

on January 15, 2021

MAJOR DAMAGE!!! Well, my guitar arrived today. --- I bought this for my daughter for Christmas. It arrived on the 29th. Not too upset about that because I ordered it on the 18th, knowing it could take up to 10 days for delivery. Well, being all excited when it arrived, when I saw the box, I was immediately concerned. When I opened it, my concerns came to reality. The body is crushed and it must be returned. Overall, the guitar looks good but I didn't do much more than open it, unpack it, ...

MAJOR DAMAGE!!! Well, my guitar arrived today. --- I bought this for my daughter for Christmas. It arrived on the 29th. Not too upset about that because I ordered it on the 18th, knowing it could take up to 10 days for delivery. Well, being all excited when it arrived, when I saw the box, I was immediately concerned. When I opened it, my concerns came to reality. The body is crushed and it must be returned. Overall, the guitar looks good but I didn't do much more than open it, unpack it, and pack it back up. Can't say much more at this time. Hopefully customer service will be better than the shape the guitar arrived. ................ UPDATE - 1-15-21 Upon the arrival of the damaged guitar, I contacted Glarry customer service. The customer service manager I worked with, Manager Lin, was incredibly responsive and helpful! The guitar was replaced immediately! Because the guitar that I ordered was not in stock at the time, I was given the option to wait until it was in stock or the option of choosing another guitar that was in stock. Because it was a gift, I wanted to replace it as soon as I could and so I chose a different guitar from the Glarry inventory. The guitar was immediately put on order and I received it roughly 12 to 15 days later. All through this time, the service manager was in contact with me and was very helpful and responsive to my messages. As you know, these guitars are quite competitively priced but they are worth every penny and more! I've been playing guitar for nearly all of my life and I really enjoy the guitar I bought for my child. It's a fantastic beginner guitar and to be honest, I'm considering getting one for myself for fun! The classic question: Would I buy from Glarry again? Heck yes! The only problem I had during this entire transition was the worry about how the guitar would arrive. They are not packed very well and so I was "biting my nails" while waiting for the second guitar to arrive. it arrived in PERFECT condition! Thanks Glarry and thanks to a very responsive customer service department!

on January 04, 2021

We had some issues,customer service took care of it. Everything is good now. Thanks to Lin for taking care of this issue. Happy with the customer service. I like this semi hollow guitar. Very pretty guitar.

on November 28, 2020

Complete junk. Not a chance of this guitar playing properly. The neck pocket floor is at the wrong angle or I should say angles because it has multiple angles cut into it. It looks like every single pass of the machine was at a different angle then the others. This makes the neck impossible to shim. If they would have made all the cuts same as the deepest cut the neck angle would be 15 degrees LOL ! Sorry to break it to ya fellas but if you want to play guitar your gonna have to cough up some se ...

Complete junk. Not a chance of this guitar playing properly. The neck pocket floor is at the wrong angle or I should say angles because it has multiple angles cut into it. It looks like every single pass of the machine was at a different angle then the others. This makes the neck impossible to shim. If they would have made all the cuts same as the deepest cut the neck angle would be 15 degrees LOL ! Sorry to break it to ya fellas but if you want to play guitar your gonna have to cough up some serious dough and buy a Fender or Gibson. any thing less and you won't be playing guitar. If you can't afford a new Fender you have absolutely no choice but to buy used.