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Reviews of Glarry 170 Type Electric Guitar Black Sunset
4.4 5 24

Customer Reviews(24)

by K***y

on July 21, 2021

0 stars. They forced me to pick at least 1 star for submission, but a big fat goose egg is what I give them. Product arrived defective. Tone and volume knobs were loose and due to poor packing, the tip of the headstock had rubbed up against the cardboard box and the paint was worn off. Attempted to notify customer service about the defect - took 4 days for their response and they advised me to take it to a local repair shop and send them the bill for 'reimbursement'. Poorly set up and poor actio ...

Service Team:

Sorry for the inconvenience caused to you! We appreciate your support for GLARRY. We have already reflected your problem to our logistic department. We will strengthen our packaging to avoid such damage. Our Customer - Service will contact you soon. Glarry

by D***e

on April 19, 2021

Guitar arrived missing a adjustment screw on a saddle in the tremolo tailpiece. This guitar could not have been set up at the factory, sloppy job. Contacted Glarry customer service many times, they could not be bothered to contact me. They offered me ten dollars to go buy a screw.I explained that you can't just go to the hardware store and buy a screw for one of these. I told them a new set of saddles and strings to repair the guitar correctly would cost $20.00 . They have ignored me. VERY POOR ...

Service Team:

Thanks so much for your feedback. I am so sorry for the issues. Our customer -service will contact you soon. If you don't receive our reply, please check your spam folder. I am so sorry for this. Glarry